Available support channels
Kaasino provides two contact channels for questions and issues: live chat and email. Both channels are available around the clock. For immediate assistance, you can use live chat; for detailed queries, you can send an email.
When contacting Kaasino you can ask questions about account problems, bonuses, payments, games and responsible gaming.
- Live chat: available around the clock
- Email: [email protected]
Troubleshooting account problems
If you experience login problems or cannot access your account, contact Kaasino via the available channels. Share the details of your issue, but never send your password via email or chat.
- Check you are using the correct email address
- Make sure your CAPS LOCK is not on
- Try a different device or browser
- Contact support if the problem persists
Frequently asked questions about support
| Topic | Details |
|---|---|
| How do I reach live chat? | Use the live chat on the Kaasino website. This channel is available around the clock. |
| What is the support email address? | [email protected] |
| How long does it take to get a response? | Kaasino aims for quick response times. The exact response time varies depending on your question. |
| In which language can I contact support? | Kaasino supports Dutch. Check the operator's website for other languages. |
| Can I contact by telephone? | Kaasino does not offer phone support. Use live chat or email. |
This information platform versus Kaasino
This website (kaasino-gokken.nl) is an independent information platform and not part of Kaasino. We provide neutral information about the casino, but do not manage accounts or payments.
For any questions, problems or requests, you must contact Kaasino directly via the channels above.
FAQ
How do you reach Kaasino's customer service?
Kaasino's support team is available via live chat and email ([email protected]) round the clock. Both channels are open for questions about accounts, bonuses, payments and more.
What do I do if I cannot log in?
First check you are using the correct email address and password. Turn off CAPS LOCK and try a different device. If this does not help, contact Kaasino via live chat or email.
Can I contact Kaasino by phone?
No, Kaasino does not currently offer phone support. You can contact them via live chat or email.
Is this information platform part of Kaasino?
No, kaasino-gokken.nl is an independent information site. Kaasino itself manages accounts and payments. For all your questions, contact Kaasino directly.
In which language can I contact Kaasino?
Kaasino supports Dutch. For support in other languages, check the operator's own website.
